PIM Manager settings · Settings > Mail & alerting
Reminders: what waits on you
| Key | PendingReminders |
|---|---|
| Where | Settings > Mail & alerting > Reminders: what waits on you |
| Type | On / off |
| Default | On -- first reminder after 4 hours for an approval and 24 hours for a Get Started step, then every 24 hours |
| Feature | Alerts by mail and Teams · Community, Pro Business, Pro Enterprise, Pro MSP |
| Confirmation | PIM Manager asks you to confirm before it is switched off. |
What it does
Whether PIM Manager mails your SuperAdmins when something waits on them: open required Get Started steps, policy change sets held by the circuit breaker, approval and access requests, guard holds and releases, a break-glass change, and staged changes a second administrator must commit. One mail lists everything, each item with a link to the exact place where you act. It is sent by your own PIM Manager, not by Invardia.
When enabled
When on (the default): the first reminder goes out when an approval has waited the set number of hours (default 4) or a Get Started step has been open that long (default 24), then it repeats every set number of hours (default 24) while anything waits. It stops by itself when nothing waits. Alert recipients who are not SuperAdmins get the Get Started part. Each person can switch either part off for themselves under Notifications.
When disabled
When off: no reminder is sent. Held changes, requests and open Get Started steps still show on the Home page and their own pages, but nobody is told by mail.
Risk and how to reverse it
Off means a held change set, a guard hold or an access request can wait unnoticed, and the engine skips what is held until someone acts. Very short hours mean more mail. Reversible at any time; the next scheduler run uses the new values.
Requires
Admin or SuperAdmin to change it. Free (Community) and Pro. A mail sender must be set up (Settings > Mail & alerting > Mail sending); while mail is muted or no sender is set, the reminder is recorded but not delivered.
Recommended
On, with the defaults. Lower the approval hours if people wait on approvals during the working day.
Related settings
- Email kill switch -- turn ALL outbound email off EmailControls.KillSwitch
- Redirect all email to EmailControls.RedirectAllTo
- Allowlist (one address per line; empty = no restriction) EmailControls.Allowlist
- Daily digest recipients Alerting.DigestRecipients
Documented for PIM Manager 3.0.70. Written by the PIM Manager team; Invardia publishes it. · All settings · Security review pack