Support

How to get help

Help with installing, configuring and running PIM Manager and SecurityInsight - from the people who build them.

Every request has one owner at Invardia, a clear priority and updates by e-mail and in your portal until it is solved. How support works explains it step by step, with drawings.

How support works

How support works

How we handle your request: the ways to reach us, how you are kept informed, priorities P1-P4, escalation, response targets, who owns what, your data and the role of AI.

How support works

How updates reach you

How a new version travels from the product team to your installation: ring by ring, approved by a person before it reaches customers, signed by Invardia and checked by your install - with drawings.

How updates reach you

Support in numbers

How fast we answer, fix and ship - live medians from our support system and the products' telemetry, plus the risky changes our safety guards stopped.

Support in numbers

Open a support ticket

Sign in to the customer portal and open Support tickets. You follow every answer there, and your colleagues with the right access see it too.

Customer portal

Remote support access

When you want us to look inside your tenant, you create the Invardia Support app yourself - you own it, choose its access level and lock it to our support IP.

Remote support access

Setup scripts

Every script you run to set up, configure or repair PIM Manager or SecurityInsight - one self-contained file each, no PowerShell modules, documented one by one.

Setup scripts

What each script does, the rights it needs and every change it makes: PIM Manager · SecurityInsight · Invardia

Before you write

  • Learn what each product does: all features, with screenshots.
  • The product documentation: docs - every setting, every script, the network guides and the egress list.
  • Questions about orders, invoices or licences: contact us, or see your licences and invoices in the customer portal.