PIM Manager settings · Settings > Access requests
Support e-mail
| Key | PortalBranding.SupportEmail |
|---|---|
| Where | Settings > Access requests (RFA) > Request portal: company name & support |
| Type | Text |
| Default | Blank (no help line) |
| Feature | Access request portal: switch on an account, or get temporary group access · Pro Business, Pro Enterprise, Pro MSP |
What it does
One e-mail address shown on the public access request portal as a 'Need help? Contact ...' line with a mail link. A value that is not an e-mail address is refused at save and never published.
When set
When set: the engine's request-portal sync (every minute) publishes the address and the portal shows the help line on its pages from the next load.
When blank or default
When blank / at the default: no help line is shown; people on the portal have no contact pointer.
Risk and how to reverse it
The address is visible to anyone who opens the public portal, so expect unsolicited mail on it. Use a shared support mailbox, not a person. Reversible: clear or edit it.
Requires
Pro (Request for authorization portal) with the portal deployed -- without it the value is stored but never shown. SuperAdmin to change; Admin can read it.
Recommended
Set your IT service desk's shared mailbox, such as it-support@example.com.
Related settings
- Request for authorization (RFA) portal FeatureGates.rfa.portal
- Access request API (REST, for ServiceNow and other systems) FeatureGates.api.broker
- Company name PortalBranding.CompanyName
- RFA store account RfaBroker.StoreAccount
- Public portal URL RfaBroker.PortalUrl
- API applications (client ids) RfaBroker.ApiAppIds
- Ad-hoc groups consultants may request RfaBroker.AdHocGroups
- Default ad-hoc length (hours) RfaBroker.AdHocHours
- API keys RfaApiKeys
Documented for PIM Manager 3.0.70. Written by the PIM Manager team; Invardia publishes it. · All settings · Security review pack